Refund, Cancellation, Shipping and Pickup Policy

If you receive an item that is missing, incorrect, damaged, thawed, spoiled, or otherwise unsafe, you must report it through the Platform within 48 hours of delivery or pickup.

To report an issue:

• Open the order in your account
• Use the report or contact feature to notify the seller and Ranch Route
• Include photos of the affected items and packaging

Failure to report within 48 hours may limit available remedies, though nothing in this policy limits any nonwaivable consumer rights you may have under applicable law.

For verified product issues reported within the 48-hour window, the seller will offer one of the following remedies:

• A full or partial refund to your original payment method
• Platform credit for use on future purchases
• A replacement of the affected items

The specific remedy offered is determined by the seller based on the nature of the issue and product availability, consistent with applicable law.

Refunds to your original payment method typically take 5 to 10 business days to appear after the refund is issued.

Processing time depends on your bank or card issuer and is outside Ranch Route's control. Platform credits are applied immediately.

Before Producer Acceptance:

Orders may be cancelled free of charge at any time before the Producer accepts the order.

After Producer Acceptance:

Cancellation is at the Producer's discretion unless applicable law or Ranch Route's minimum standards require otherwise. Producers may establish their own cancellation terms for accepted orders, which will be disclosed on the listing or at checkout.

The Producer is responsible for all packaging, cold chain management, and carrier selection for shipped items.

Producers must use appropriate packaging to maintain product integrity during transit, including insulated packaging and cold packs for perishable items where appropriate.

Ranch Route does not handle, store, or ship products and is not responsible for packaging failures, cold chain breaches, or carrier performance.

Title and risk of loss pass to the Buyer upon delivery.

For shipped orders, delivery occurs when the package is delivered to the shipping address provided by the Buyer. For pickup orders, delivery occurs when the Buyer takes possession of the items at the designated pickup location.

Buyers must pick up orders within the stated pickup window communicated by the Producer.

Uncollected perishable items may be forfeited where lawful and where the forfeiture policy was disclosed to the Buyer at the time of purchase.

Producers are encouraged but not required to hold items beyond the stated window. Non-perishable items may be held for a reasonable additional period at the Producer's discretion.

Nothing in this policy limits any nonwaivable consumer rights you may have under applicable federal, state, or local law.

If any provision of this policy conflicts with a nonwaivable consumer protection law applicable to your transaction, the consumer protection law controls.